1.-Q. Who do I contact for air conditioning and heating products and service?
A. For questions concerning new products, energy efficiency ratings, savings on your utility bills, repair or replacement services, contact us.

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2.-Q. How often should filters be cleaned or replaced?
A. Typically, filters should be replaced or cleaned once a month. Some units are equipped with permanent filters. These can be cleaned according to the instructions supplied by Rheem Air Conditioning. Disposal filters should be replaced with filters of the type and size as the original filter.

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3.-Q. What do rating numbers mean?
A. To help consumers make informed choices, the U.S. government requires an efficiency rating of all air conditioning and heating equipment. The rating is meant to reflect the percentage of energy used efficiently. A high rating indicates high efficiency. There are various names for the efficiency ratings of varying types of equipment. Air conditioning equipment is rated by the Seasonal Energy Efficiency Rating, or SEER. Heat pump equipment is rated by the Heating Seasonal Performance Factor, or HSPF. Gas furnaces are rated according to their Annual Fuel Utilization Efficiency, or AFUE.

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4.-Q. Should outdoor units be covered in winter?
A. No. Heat pumps operate year round and should never be covered. Air conditioners that operate seasonally are built to withstand an outdoor environment. There is no advantage to covering an air conditioning unit during off seasons. In fact, rain helps to keep the unit clean.

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5.-Q. Should a thermostat be set to “auto” or “on”?
A. When the thermostat is set to “auto,” the fan operates only when the temperature requires it. This is the most used setting. However, there are advantages to using the “on” setting. First of all, the air in the house is constantly filtered through the unit’s air filter. Secondly, the constantly circulating air results in an even temperature throughout the house.

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6.-Q. Can shrubs and flowers be planted around an outdoor unit?
A. Yes. However, we recommend that plants be no closer than 18 inches from the unit. This allows plenty of room for air circulation in and out of the unit. Without this room for air circulation, the unit could overheat, resulting in a premature need for service.

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7.-Q. If an outdoor unit needs replacing, should the indoor unit be replaced, too?
A. It is a good idea to replace the entire system when a part of the system fails to operate correctly. That’s because Rheem air conditioning and heating units are designed to operate as a complete, matched system. The efficiency rating is based on the entire system. To gain the maximum benefit of new, highly efficient technology, the entire system should be replaced together. This ensures the system is reliable and efficient.

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8.-Q. How do you know what size system a house needs?
A. Which system is best for a particular application is best determined by your local Rheem dealer. There are many variables to be considered, such as size of the house, climate at the location, the number and type of windows, insulation of the house, number of people in the house, etc. A Rheem dealer will consider all the factors in making a recommendation.

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9.-Q. How do you choose a Contractor?
A. If you know someone who has had a system installed, ask them whether they’d recommend the dealer they used. Check with the Better Business Bureau. Ask us to visit your house and give you an estimate. Ask for references. Use the dealer that inspires your confidence.

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